·   HealthCare Project Management & IT (Insurance)

·   Banking IT and Project Management

·   Corporate Mortgage & Underwriting

·   Project Management

·   Vendor Management

·   HR Retention/Diversity Business Council’s

·   HR Operation Recruitment Groups

·   Communication Management

·   Implementation/Deployment

·   Application IT and Development

·   Retention Conflict Resolution

·   Financial and Accounting

·   Budget Management

·   Resource Management

·   Change Management

·   Operation Document Control

·   Community & State (Insurance)

·   Governance & Regulatory

·   Risk Management

·   Strategy Planning

·   Infrastructure Project Management

·   Configuration Management

·   Global Supply Chain Operation Synchronized BP                                                                                                                                                                                        (Supply, Product, Demand, & I/O)

1

 

 

KEY STRENGTHS:

·   15 year’s strong experience working as “Cross Functional PM Liaison Project Coordinator POC, Program Coordinator and Project Analyst” to closely work with senior program manager leadership, executive leads, sponsor, senior cross functional project managers, senior architect, development lead, application project manager leads, front office scheduling, E2E team, and release delivery teams, and SME’s with creating administrative communication and tracker tools for follow-up, tracking initiatives, planning, scope, budget, cost, and risk, to keep in compliance, governance, providing necessary materials, and trainings, using to be sure project teams are using correct guidelines, governance, and best practice.

·   10 years Onsite Vendor Resource Manager implementing to (15 to 25 contractors)

·   15 years’ straight experience in areas of HealthCare and Banking Functional/Non-Functional Business, EPMO Program Project Management, Application IT/Development and Technology Service PMO/ EPMO Groups.

·   9 years onshore/offshore “Engagement Project Analyst Leadership On-boarding Specialist”

·   5 year as Associate BA/BSA Consultant working with Customer Senior Business Analyst and Vendor Subject Matter Expert (SME) to gather data content for determining updated rollout of database rollout plan, updated  specifications, UAT testing and determine training for teams.

·   5 year Application IT and Development Communication’s Lead and Delivery Lead Support Liaison

·   10 years’ experience with aggregated financial gathering data content and managing program incremental resource forecast/actual (risk driver’s and variance) and creating financial weekly/monthly summary.

·   5 years’ Experience tracking budgets ranging from $1M - $55M and creating burn reports to highlight any variances.

·   7 years Application Planner Coordinator for Senior Cross-Functional Project Management virtual teams to manage large application, implementation delivery, and infrastructure configuration management projects through complete project lifecycle, and SDLC.

·   5 year Application IT and Development Communication’s Lead and Delivery Lead Support Liaison

·   5 year’s Strong MS Excel skills (Pivot Tables, VLOOKUP, etc.).

·   4 year’s Strong researching, gather content and collaboratively working with Infrastructure, Governance & Strategy governed FDA, Risk, Compliance, Quality Assurance, Quality Systems, Audit, and Legal departments to create SOP’s.

·   5 years Project Administrator and experience with both Clarity and Planview WBS new request, attributes, adding project definition task authorizations, and managing “Capital Plan Portfolio” program projects monthly budget adjustments.

·   7 years’ experience and most knowledgeable/efficient with Microsoft Project for tracking resources, key milestone’s, project budget, cost, and manage/coordinate statement of work estimates (SOW) of contractor/vendor’s/materials to match with purchase order, and creating transactions in system to be submitted for payment against AU G/L.

·   6 years Strong experience in Change Management SharePoint Tracking and Process.                                                       

SKILLS AND COMPETENCIES:

·   5 year Oracle JD Edward Accounting, ERP Financial Reporting and General Ledger export to Excel

·   10 years’ Experience using 2003 Oracle Payables version 11i Application Database

·   10 year experience with various ERP Database Tool

·   5 years OS/ UML Software Design Tool (Create Use Case Diagrams, and Sequence diagram)

·   6 years working with Planview Enterprise

·   6 years STAMP Resource, Time Reporting and Invoice Transaction Management Tool

·   10 years PeopleSoftv.8.9, 9.0, 9.1, and new 9.2 version

·   3 years Primavera P6 Professional (create Financial Summary Reports, and month end reports)

·   1 year Jargon (Data Management System - Document Control and Quality Assurance)

·   1 year SAP Hana (Documents Data Analytics Tool) 

·   4 year Jira Project Management Planning

·   1 year PM Universal Workstation Portfolio Program (Project) Management Tool 

·   5 year working with Clarity Project Management and resource time reporting tool

·   4 years working with creating Program Project WBS in Planview

·   4 years’ experience with Scrum, Agile project management methodologies

·   5 years managing a vendor management system for consulting IT resources

·   3 years’ experience working with PC200, Remedy and Crest

·   Proven relationship, communications skills (written and verbal) with all levels of the organization

·   7 years Experienced user of Microsoft Office Suite (Excel, PowerPoint and Word 2003 to 2013)

·   5 year Experienced user of Microsoft Visio 2010 to 2016

·   1 year Microsoft Office 2016/ Micro Soft 365 Home 2016

·   5 years SharePoint Management Compliance, and Governance Experience

·   5 years creating MS Project Plans/and uploading Master Plan to Project Server

·   5 years creating prototype, Screen shot WebEx DEMO’s and Recording for trainings

 

EDUCATION/ CERTIFICATION:

·   Currently Pursuing PMP Certification September 2015 to December 2016

·   Currently enrolled in ITIL Foundation Scrum Certification September 2015 to September 2016

·   Currently Pursing  refresher CBAP Certification Course currently to November 2016

·   Completed 2013 Master MS Project Plan Certification Course – November 2015 to Feb 20l6

·   BA Credits -University of Phoenix College, BS Program, Criminal and Law Administration 11/2004 to 6/2006 

·   Certificate Program/30 hours Insurance Principles, Kaplan Professionals Training Center, MN 7/2004

·   Certificate Program /48 hours Leadership CSR Staffing and Management Training, Rapport, Inc., St. Cloud 11/00

·   Certificate Program/ 32 hours Communications & Business Writing, St. Paul Technical College 4/90 to 6/90

·   Business Management, Accounting, 2yr Associate, Brown Institute - MPs, MN, 9//87-12/88, 9/94 & 6/96

·   St. Paul Vocational College, Trained Medications Administer & Practical Nursing Program, 8/83 to 7/86

·   Diploma/ Como Park High School - St. Paul, MN, 8/79 to 6/82

 

PROFESSIONAL EMPLOYMENT:

AGS Consultant for Anthem, Inc. Minnetonka, MN                        Jan 16 – Current

Solution Central Desktop ACA Customer Services Call Center Application

Communication’s Lead Consultant for IT and Development Teams (100% Remote)

·   Key responsibilities are to create, develop and owner of program monthly newsletter outline, and to gather data content from each delivery leads LOB workstreams to get their key monthly accomplishments and workstream article story (Membership/Billing, Benefits, Reporting, and Long Term Sustainability) to highlight our positive successful key functional accomplishments, good test result % percentage and pass QA rate % to report to our “Stakeholders, Sponsor’s and Other Business Partners” that may be interested in the migration of the Pegs ACA Desktop Call Center new pilot migrated application’s for all the ACA Desktop/Call Center locations.

·   Weekly meet with PMO Program Manager,  IT and Development teams LOB workstream Delivery leads to go over critical Risk and Issues to add to RAID log to submit to Steering Committee.

·   Track weekly and monthly program Key milestone tasks, gather employee/team Recognition, meet with each LOB Delivery Lead to gather their weekly and monthly key accomplishments and monthly workstream User Stories.

·   Owner/creator of Monthly Newsletter:  Meet with PMO, Applications Lead to get monthly recognition, program highlights and accomplishments, meet with delivery leads to bi-weekly or monthly to gather key monthly accomplishments and workstream article data content, for other for Program Facts (that interface with our programs).

·   Research and create IT and Development Program Communications Approach Plan, Process Flow Charts, and Diagrams (update bi-weekly with changes if needed) to go over with Development Lead Advisor and Governance Architecture Delivery Lead.

·   Key weekly task: Create 4 box template to gather delivery leads weekly status so that I can create Delivery Leads Weekly Status report submitted to Application Owner Manager and Sponsor weekly (of completed key weekly task accomplishments, upcoming weeks’ task milestones, issues, risks, workstream financial summary, and additional message/concerns they have for manager)   

·   WebEx License Owner for Creating DEMO Recorded Playback for CSR training and share with our Stakeholders, and partnering LOB.

·   Point of Contact for new AGS Contractor with Knowledge transfer on how to create Application prototype, Screen Shots scripts, walkthrough while recording and managing WebEx Recorder during session.

·   Work with R1.0 BSA to Support creating Pega CSR Application Desktop WebEx DEMO Scripts and Recording Training Playback’s for program

·   Suggest, research & create recommendations for iterative Agile steps (sprint planning, sprint templates demos, etc.)

·   Create, gather date content from Workstream Delivery Leads to create Feedback Tracker with leads questions, answers needed from leaders, concerns, and suggestion to Director Report Manager.

·   Support PMO Program and PM leads with work around for gather User Story Backlog for Release June R1.0, Use Case, User Story not determine for Future Release and feedback

·   Gathered and documented business requirements, created Use Cases and User Stories.

·   Work closely with development team members to develop services.

·   Work with Product Owner to prioritize work.

·   Work within Agile/Scrum Team.

·   Methodology being used is Agile/Scrum.

·   Worked with senior management and PMO team to implement the business and functional integration after a Facilitated development of enterprise level planning and program objective setting

·   Established change management and reporting processes to ensure realization of revenue.

·   Prepared and owned executive artifacts and integration progress reports for steering committee to ensure that program is on track with roadmap and timelines.

·   Worked with Steering committee to uncover opportunities, risks and develop mitigation strategies. Managed the RAID log.

·   Worked with PMO team to discover synergies and foster a work environment that encourages creative solutions and strategies.

·   Worked with each lead to create and establish quality measures and performance metrics for all functional and business areas.

·   Facilitated business and functional team meetings - Provided status updates.

·   Established SharePoint site to promote exchange of information and program artifacts. 

Cummins Power Generation, Shoreview, MN (on-site for S&R Resource, LLC) Sept 15 – Dec 15

Supply Chain Synchronization Business Planning PM1 and Program Coordinator

·   Create and Tracking Master SBP attendance metrics and feedback communication check list to submit to program leads and teams weekly.

·   Create list/track document control history of coaching feedback documents, and assessment document that moved to centralized area for all global teams to access and review implemented by Sponsor and Program Director Lead.

·   Create Master Operation 2016 SBP Fiscal Monthly Cycle Calendar (Global Product, Supply and Demand).

·   Create and manage parent and child folder/file management data systems in Lotus Notes Server S: Drive Group folders and files and Cummins OneSource Website management system for the Synchronization Business Plan team leaders, and operation teams to access in centralized area.

·   Work Closely with Program Lead/Sponsor to create all Master MS Project Schedule for all the key SBP Groups Program Plans BU Requirements and assess gaps for the “Product, Demand and Supply Teams”

·   Work closely with my direct report Program leader and sponsor to ensure that project scope, requirements and approvals comply with current governance guidelines, methodology, and adhering to best practices (e.g., RSA process, Iterative, Waterfall, and Agile). 

·   Monitor scope requirements and identify scope-related gaps and issues.

·   50% Work closely with Global Oliver White Consultants to coordinate scheduling for all leadership Coaching Training Sessions, Pre-Assessment Reviews, and Assessments Reviews with Sponsor’s, Program Leaders, Facilitator’s and Stakeholders, Track required attendances records metric’s monthly, uploading documents, submit all communications requirements materials, gather coaching reports to post on centralized programs SharePoint site, tracking consultant cost, and budget.

·   50% Project Manager task to support and coordinate projects task on our core Product, Demand, Supply and I/O teams, and to assist to coordinate gather data to implement to create detailed plans to accomplish goals and directing the integration of technical activities.

·   Managing and prepare meeting materials, present and explain proposals, reports and findings to Core SBP Team.

·   Support Program Lead as needed with recruitment of employees, assign, direct, and evaluate their work, and oversee the development and maintenance of staff competence.

·   Support Program Lead with analyzing technology, resource needs and market demand, to plan and assess the feasibility of projects.

·   Assist Program Sponsor lead with creating, tracking, updating, and editing Communication Plans, and Change Management Plans as needed.

·   Assist Program Managers with creating MFG Line, LOB Segment, Product Family, and Product Group Demand and Supply Planned Fiscal Months 3 year Assumptions/Forecast.

 

Wells Fargo, Charlotte NC Jan 15 – Aug 15

Program Resource Coordinator and Project Manager 2 (Remote)

·   Key tasks to support Program Manager/Project Manager with helping CIO Groups and Competency Centers customers through their envisioning phase to define the scope, budget and resource requirement for the Server Configuration Management

·   Backup BSA role with supporting E2E and Release Management Lead to create agenda for meeting and take minutes, action items, gather data from component owner’s to create product user list

·   Take notes weekly to report back to Program Manager risk/issues provided weekly for Qualys to scan and testing our servers R2 domain controllers for two vulnerabilities: 

Ø      null session / password NetBIOS Access

Ø      NetBIOS Remote User List Disclosure

Ø      Suggested fixes

·   Create detailed infrastructure sizing templates; Use project applications Project Tracking Portal (PTP); Straight Through Server Provisioning (STSP) and End to End (E2E) processes and structure

·   Analyzed budget/cost, resource and spend/identify trends   

·   Coordinated and track Master Program Plan requirements, task and key milestones at project Level; consolidate                                                             plans to program level to submit to leadership weekly.

·   Project Coordinator Administer for PMUWS for Program and package level 1 status reporting and tracking

·   Project Coordinator Administer, and project manager of HP –PPM SharePoint Site Excel artifacts to be sure we are in compliance with requirements, specifications, governances and best practices

·   Create Visio resource need “Change Request Approval Process Mapping Guidelines”

·   Created, Upload, and Track Change Request Sponsor and leadership approvals need in PMUWS

·   Track and update weekly status for Changes, Risk and Issue (CRI’s) for project management team

·   Track/facilitated communications of issues driving forecast, financial risk driver’s, and variance explanation to budget to Program Manager Lead weekly and monthly

·   SPOC for ffacilitating conversations between risk oversight teams and functional teams

·   Presented project, program reporting and metrics (milestones, targets, resources, risks, etc.) to senior management.

·   Coordinated/created Program Leadership PM Weekly Status Scorecard deck to submit to leadership              

·   Forecasting and Budgeting monthly tasks:

·   Collaborated with Stakeholder SPOC, and assist the finance teams and management to develop an annual budget and monthly forecast for CMP Incremental labor estimates/cost

·   Create aggregated data gathering process for FA and PM for Stakeholder, and centralized area to post staffing data on Financial SharePoint site   

·   Manually add update resource, hourly rate, cost and changes to Ad-hoc CPS Financial tool and upload Forecast Aggregate Data file to STAMP Budget template in tool no later than 3rd day of each month.         

·   Audit PFM approved Business Case against each monthly incremental labor staff plan updates, start dates and cost adjustment changes provided by Stakeholders or Competency AU Owner, and STAMP resource headcount view query report.

·   Created and tracked Labor/non-labor costs forecast financial drivers and financial risk vs variance unfavorable increase or alter in work flow.

·   Created monthly transaction and adjustments for 3rd Party Professional Services invoicing against budget

·   Actual spend (Incremental Labor) vs Rationalization Burn Summary Report

·   Create and coordinated, updated weekly PM 4 box PM statuses slides to Program Weekly Leadership Deck slides

·   Add all approved resource request to program, and verify resources are billing to appropriate tasks in PeopleSoft SAP 9.2 Time Reporting tool STAMP

·   Bi weekly update resources adjustments from Stakeholder in STAMP Time Reporting tool, forecast months, and create

·   Bi and Monthly Financial Summary Report’s

·   Run all other Query reports as identified by Project Manager

·   Managed SharePoint13 Financial Folder’s, CIO Groups, and Competency Centers data resource Folder’s

·   Implement and administered Change Request (CR) Process Flow to Stakeholder Financial Analyst as needed

·   Documented weekly CR Review Board meetings

·   Assisted with establishment of Issue/Risk capture and resolution process tailored to the project

·   Configured SharePoint Lists to effectively track status and resolution

·   25% Project Analyst PM2 Control Tasks

·   Created and maintained Program/Project Organization Chart and Team Contact list

·   Ensured TPM methodology required documents are stored in appropriate Project Library

·   Create meeting templates, and gather materials to go over with leadership

·   Coordinated meeting and events agenda’s

·   Take Core Team meeting minutes, and track assign action and track items to complete

·   Tracked and update PM’s key milestone at program package level phase deadline dates in MS Project and upload to MS Project Server/SharePoint               

·   Other duties as assigned by Program Manager Lead or Senior Project Manager

·   Establish and maintain collaborative relationships with Business Partners, Technology Services

·   Engage business partners to develop, plan and direct install and configuration schedules

·   Communicate/integrate with Leadership, Business Partners, customers and external groups, as needed

.                                                                                                                                                                                                            St. Jude Medical, Plymouth, MN                                                                                                Aug 14 – Jan 15

Project Management Operation Document Control Specialist (Volt Engineering Contract)

·   Key daily responsibilities were to effectively coordinate and analyze Change Request (CR) to be sure CR Originator are following correct requirements per document sub type SOP, QS Work Instruction, Regulatory for OSHA, FDA, Education, Training, Design, Materials, and Clinical updating to correct version per changes, and check that correct Object Type library is select in PDM Tool Wind-chill to delivery Agile document under, track change request administration, properly audit proof applied configuration control concepts

·   Monitors project dates and meet individual deliverables as well as support other team members to ensure order quality/accuracy goals are met           

·   Reviewed Wind-chill Centre for Appropriate Technology and Development (CATD) requirement document and formatting template enforced adherence to written documentation policies if CR originators are not clear on               

·   Rejected CR back to Change Originator (CRO) with missing requirements to make change corrections and re-analyze when sent back to me before submitting to Change Review Board for approval                

·   Communicated with Document Services leads regard to decision making, status updates and issue resolution so that I meet CR Originator release deadline dates               

·   In the Implementation phase, proofread and formatted documents for accuracy and adherence to policies, as necessary before submitting in final delivery release                

·   Tracked CR from start to finish for all task phases needed to resolve and close of delivery               

·   Reviewed ongoing progress and issue resolution with direct report lead or department HL's               

·   Created and completed Create Change Notice assignment task

·   Created Ad Hoc/Translation or Training Tasks for Global role approvers

·   Updated Preventive Maintenance task in Information or CMMS if required

·   Completed and submitted positive retrieval task for other approvers               

·   Completed Change Activity Task for release notification               

·   Updated load accepted redline/mark-up final document version               

·   Routed Documentation Services Review Lead for per my final release task approval to submit for final Implementation Audit by CR Originator                 

 

Experis IT Consultant for UHG C&S Growth and Regulatory EPMO Teams                   Jan 12 – Jun 14

Sr. Project Coordinator and Technical Associate Project Manager

Project Coordination:

·   Work in a matrix environment across cross functional teams

·   (RFP) request for proposal, a detailed specification of goods or services required by an organization, sent to potential contractors or suppliers.

·   Key task was to manage and create all request, task and compliance needed for two large SharePoint sites for C&S and C&S Claims Regulatory EPMO teams.

·   Create, manage, and update Pipeline Report with product and Go Live Deployment date changes weekly with program manager to go over with leadership on status call.

·   Key task was to track and provide status communication on Program/Project Budgetary Guidance Application estimates needed for funding approval by Change Control Board (CCB)

·   Scheduling and tracking resource allocations on a daily, weekly and monthly basis to predict. 

·   Attend weekly change control meetings for program managed projects for requirements missed and approval for additional funding.

·   Support the core project management with tracking all solutions and design change controls program against original Budgetary Guidance estimates already approved in the original requirements phase that was missed

·   Support Program Managers with tracking, and providing status on small and medium Business Operation and Portfolio Managed projects from start to close.

·   Manages assigned aspects of the project lifecycle and works with relevant project stakeholders as directed by the Program Manager or Director as needed when there is restraint in PM resource.

·   Maintain and update project status report and run weekly status meetings.

·   meeting minutes’ taker, forwarding communication releases, and performing maintenance of project tracking logs

·   Train contractor new hirer on PROMPT Estimating tool.

·   Create and managed all Planview WBS new request, resources, attributes, adding project definition task authorizations, and Dept. GL owners/approvers.

·   Reporting and Metrics development for utilization Plan Vs Actual and Follow up on non-utilized resources weekly to program managers

·   Coordinate created PowerPoint 4 box Scorecard slide workbook with PM's status weekly for C&S EPMO Teams to go over weekly with business leadership and stakeholder’s status.

·   Assist research, gather materials, and updating BVD, and BRD with Program Manager as needed.

·   Assist with uploading /posting required artifact (BRD, and Approved PRD) documents on PROMPT Estimating tool and ADR PDM Site.

·   Worked with management teams across business and functional domains to kick off work on process improvements and re-engineering of the business Risk Adjustment activities.

·   Worked with PMO team and business leads to establish Process and Domain owners and gain buy in on program goals and objectives

·   Created program artifacts and templates such e.g. RACI, RAID, Detailed work plans, Communication plans, Meeting Notes, Feedback tracking & Reporting etc.

·   Facilitated initial weekly meetings between Domain owners to uncover and communicate opportunities, risks and develop mitigation strategies

·   Worked with leads to determine capability to deliver and consolidate resource needs across all enabler and process domains

·   Worked with legal to ensure compliance and conduct analyses for recommendations to management

·   Created documentation to report progress of initiatives to steering committee via dashboards and other artifacts

·   Conduct analysis to define scope and impact for executing solutions within domains

·   Led documentation initiatives for Gap analysis and Standard Operating procedures to document current state and develop future state strategies

·   Managed project budget, project schedules and dependencies across impacted applications

·   Established SharePoint site to allow for sharing Program artifacts and best practice

GeBBs Healthcare Solutions Consultant for NASCO, Newark NJ          Aug 11 – Feb 12

Implementation Delivery Project Business Analyst and Project Analyst Consultant (Remote)

·   Gather materials, create agenda of discussion topics and send out before meeting.

·   Gathered and documented business requirements.

·   Created and documented Functional Specification.

·   Created workflow and application flow diagrams.

·   Work with Project Manager and Business Partners to prioritize work and defects.

·   Work closely with business team members to gather business requirements and identify test scenarios.

·   Work closely with QA team members to create Test Plan for UAT Testing.

·   Mentored Jr. Business Analyst

·   Provided support to PMO System IT Delivery Implementation Manager, Client, IBM Vendor SME, Engineers, and Data Architecture Scrum/Agile ITS Development Teams. Coordinated department milestone program meetings, Go/No /Go Production, Go Live Meetings and kickoff team events.

·   Supported Enterprise Domain Leads and PM with all requested administrative tasks including running all project’s financial reports, variances and unfilled requirements.

·   Create CR request in SharePoint site for additional cost missed in the original budget requirement phase for additional funding need to submit Program Manager to review with Steering Committee/Change Committee Board for further determination and approval/or deny.

·   Provided delivery support for tracking phase timelines and status for all aspects of the project throughout full lifecycle (initiate, plan, execute, control, close).

·   Provided support to Program Managers and Leads by creating, writing, and editing organizational structure internal processes and client’s (PRD) Product Requirements documents, and (BRD) business requirements documents; this included visual organization team flow charts and process mapping module tools.

·   Create Use Case to submit for product owner name and sunset product change (no longer being used) 

·   Tracked weekly issues, risks and actions report and completed comparison summary for Delivery System and Implementation Manager; supports changes to project scope.

·   Used Microsoft Project 2003 and 2007 Enterprise for 6 months tracking key milestones duration (start and finish), dependencies and resources, task, scheduling, and weekly status reports.

·   Created and maintained forecast documents for various project Waves 5, 6 and 7; created various Wave Business Scope and Summary dependencies per the CSD.

·   Assisted with research, editing, creating project plan documents, and developing communication plans.

·   Schedule all Core Team Weekly Status meetings

·   Develops and approves business and vendor requirements for stakeholders, user groups and vendors to ensure vendor understands the requirements or changes:
· Defines work breakdown analyses and schedules by defining each task for budget, timeliness and resource purposes
· Evaluates and recommends technical solutions in support of product, application and services strategies by involving other project managers and the customer in order to weigh the pros and cons of the solution so we meet the customer’s needs
· Develops project-specific implementation strategies which include training, communications, identifying those impacted, etc. to ensure successful production

 

Well Fargo /Wachovia (merge) ATR International Consultant, Minneapolis MN Jan 11 – Jul 11

Project Manager 2 and Project Coordinator Consultant for Wholesale EPMO Technology Services Team: 

PM2 and Project Analyst Daily Tasks:

·   Assist Project Managers with administrative tasks including setup and maintenance of project plans, status reporting and adherence to project timelines.

·   Meet weekly with PM to discuss plan and status of project deliverables.

·   Update plan estimates, dates, and resources with information from PM and other project team members.

·   Run project portfolio reports and discuss issues with PM. Run top initiative and milestone reports and discuss issues with PM.

·   Create weekly project status reports with data.

·   Follow-up on Risk Plan action items.

·   Generate weekly issues log report for PM. Partner with PM and other PC's to ensure standard processes are followed.

·   2003 Microsoft Project for tracking duration of contractor resource, cost and budget of software needed per role task, and non-IT reports and WBS.

·   Engage with PM’s weekly to go over project status, changes for lifecycle team changes (Program Manager, Program Lead and Project Manager), research both Program Manager Portfolio in Planview and All Deliverables Scoreboard reports to analyze and gather realization data to copy and paste into created GTS Mapping excel report with new (Integration and BAU projects).

·   Track and document, review all deliverables throughout the project life cycle to ensure completeness, consistency, quality, and requirement traceability.

·   Support and Collaborate with project manager to ensure efficient and effective processes and standards are in order to continuously improve quality. Adherence to all quality management plans.

·   Track Project Budgets, and variances to communicate back to Cross PM Lead/Program Managers

·   Assist Senior Business Analyst in planning, testing and implementing client projects with UAT Testing as need when implemented by executed Business Governance Unit testing scenarios script process.

 

Kelly’s Engineering and IT Technologies Consultant for Ceridian, Bloomington, MN          Nov 10 – Jan 11

Leadership Senior Project Coordinator and Financial Business Analyst

·   Senior Project Coordinator and Administrative Assistant to SVP’s of all Framework Core Engineering, Scrum Master, Development Program Manager, and Project Coordinator/Analyst for 2 Portfolio Director’s, Core Development Engineer Director, and Development teams.

·   On-boarding Project Coordinator and Project Analyst Task:

·   Support Scrum Masters with onboarding SME, Developers and UAT Tester resources and coordinate all service request Laptop, LAN ID, Remote Access, Token FOB, Communicator/LiveMeeting accounts, request Inter-Call Conference Bridge Line Accounts for contractors, and coordinate contractor parking.  

·   Meet weekly with facilities property managers to request and coordinate floor moves, coordinating cube space. building moves, product upgrades for departments, add users to business units’ phone, PC/laptop, network access, coordinate with teams including desktop, server, network/cabling, power, furniture, and also outside vendors.

·   Manage all Vendor statement of work (SOW), Acts as liaison to various internal and external contacts on the following items: purchase orders, SOWs, client credits, billing and/or payment issues.

·   Facilitates client invoicing and billing according to company practices ensuring on time invoicing and billing reconciliation

·   Meet weekly with Program Managers to go over software and cost that’s needed for role task and approval.

·   Create, coordinate and track 3 Program Manager’s, and 3 VP Oracle Concur (Travel and Expense Reimbursement Management tool).

·   Create excel spreadsheet tracker for Special MSDN Software purchased through third party vendors for department leads approval.

·   Request and solve all issues between for all technology services request for Core Enterprise Engineering and Data Architect departments.

·   Create, manage and provide all grant permissions for various SharePoint Site.

Project Analyst and Reports:

·   Audit and created Oracle R12 reports reflecting employee’s/contractors hours logged against the project’s work assigned and variance

·   Create and track metrics of Scrum Team’s progress towards new application.

·   Setup all contractor resources in on-boarding tool,

·   Create weekly agenda; meeting materials, financial burn reports, actual, forecast and variance report weekly for 3 Senior Engineer VP’s and Finance CFO.

 

Well Fargo /Wachovia (merge) ATR International Consultant, Minneapolis MN       Jan 10 – Nov 10

Senior Project Analyst and Engagement On-Boarding Specialist Consultant for (TOG) IGS Enterprise Teams

Leadership Engagement Teams:

·   My key role was to fulfill all on-boarding request for all of the” Mid-West Regions” implemented by my direct report for all contractor request and changes.

·   Work Collaboratively with hiring manager to request software needed for various roles and functional task from internal and external vendor.

·   Validates entries to ensure accuracy in Lotus Note VMS to confirm suppliers appropriately manage their employee on-boarding, employee relations issues, and off-boarding activities.

·   Coordinate all new hire processing (account requests, verification, and security access and equipment configuration) implemented by leadership.

·   Create all User Access Provisioning with ART Services Request Tool.

·   Assist with the ordering and deployment of hardware and software to clients (including the installation, configuration, imaging and testing of more complex firm hardware).

·   Manage and organize Compliance Non-Disclosure and Wells Fargo Policy and Procedures documents given to new hirers.

·   Support all TOG Engineering and Scrum Project Teams with request all ART Service Request (for LAN ID/Email, LAN ID, Remote Access) and WANDA Service Request for (Hardware, Software, Phones, Data transfer, printer supplies, copier supplies, copier/printer service issues, getting service request approvals, and request for approved administrative rights request for contractors) for all contractors Nationwide for TIS, IGS & PGIO Enterprise and Sponsors Teams.

·   Negotiate with internal buyers on better cost with third-party vendor for request required Microsoft applications needed (MS Project Server and MS Project Standard, Excel, Visio, Word, and PowerPoint)

·   Request application estimate quotes, and negotiate vendor software product cost with MS Project/Project Server POC for License and training needed for approval before going over with contractor resource Manager’s for final approval to Dept. Owner G/L

·   Coordinate all equipment and setup request for conference/meeting facilities, as needed.

·   Track all request all new contractor resource to be setup for STAMP access for time and labor reporting week to distribute to leadership/Stakeholders

·   Meet with Technology on-site EUC dispatcher once month at the NOC location to go over operation process changes during merge.

·   Manage Wachovia hiring manager Lotus Notes PM Engagement Calendar for resumes and vendor correspondence (due to merge)

·   Support (TOG) IGS Financial team with creating “Forecast” for resource under the (TOG) IGS Bubble with project name, resource name, and bill rate and help go over forecast action requirements.

·   Submit weekly Matrix report with status of software and equipment SR for contractor at all locations to manager to go over with hiring managers and Domain Owner

·   Submit Matrix/Pivot Chart and report on all requisitions open, interviews setup, and offers to all senior program managers and leads

·   Create and gather data for excel report and manage Hardware & Software approved tracker for IGS contractor’s to VP/Manager direct report

 

Target Corporation (Cap Gemini Consultant), Minneapolis MN              Jun 09 – Jan 10

Senior Project Coordinator to VP/Director for Capgemini Onsite Consultant Executive Leads, & Project Delivery Team’s

·   Key role task was to support and managed Capgemini Program Manager/VP’s Calendar, meetings, trainings, Capgemini interoffice correspondence to team and all other special projects for executive teams for Capgemini Leadership while visiting onsite.

·   Created agenda, scheduled calendar key weekly meetings, coordinated Program Manages, and 3 VP leadership Oracle Concur Travel and Expense Reimbursement Management in tool.

·   First point of contact for training rooms, security card access, conference room audio visual equipment training or set-up with internal vendors, and external vendor’s meetings for Capgemini presentations with Target Leadership

·   Events Coordinator for ordering food and material needed and set-up for Capgemini Contractor onsite recognition or special meeting

·   Manage Outlook TGT$100.Program calendar for Lifecycle of project.

·   Create and export weekly project status reports with data from SharePoint site into excel document.

·   Prepare, gather materials, create all issues, risk and decisions track status reports for weekly Capgemini Program Managers meeting with stakeholders for the TGT$100 Data Migration Strategy CIO Groups and Competency Center’s.

·   Add new resource to Clarity time and labor PM Tool.

·   Audit missing time and labor weekly and run realization report for both domestic and global resources.

·   Assist Project Managers with project coordinator task including setup and maintenance of project plans, status reporting and adherence to project timelines.

·   Support and assist any Capgemini /Target executive teams to define and develop web sites from concept to completion for a range of professional associations and companies.

·   Partner with PM and other PMO’s to ensure standard contractor procurement processes for on-boarding and off-board Capgemini and 3rd party resource performances are met before on-boarding.

·   Email, welcome letter, start letter, Capgemini Handbook and all other fulltime contractor on-boarding documents needed for project.

·   Clarity Track Project forecast and monthly Budgets, and variances to communicate back to Cross PM Lead/Program Managers.

·   Create new resource form requisition proposal for specified role for vendor approval, and upload signed documents in Cloud Source Forge Interface Web tool that we used to upload only for Capgemini contractor resources, and submit to Capgemini HR Representative

·   ERP Arriba Buyer System and Procurement Contributor to negotiate with suppliers (products, service levels, and prices)

·   Arriba ePRO system to create PO, order fulfillment, contracts, orders and invoice billing for each project

·   Create PO in Contractor On-Boarding Tool (COT) system for vendors’ approval to create# to further all other processes and access.

·   Negotiate price, availability, and customization possibilities consideration established.

·   Go over Delivery schedules are negotiated and a contract to acquire the P/S is completed with direct report.

·   Create custom excel workbook report to track offshore and onshore contractor resource (name, start, end date, role, bill rate, reporting manager, procurement compliance documents, LAN ID, Token#, Remote Access, security badge #, phone, contact numbers and cube location setup).

·   Create Capgemini On-Boarding Source Forge and manage tracking Web Portal tool (of PC name, serial#, special software and licenses, for project task, system permissions and rights for all new contractor resource offshore and onsite).

·   Update plan estimates, dates and resources with information from PM and other project team members on SharePoint site.

Wells Fargo Home Mortgage (Internal Customer)

Customer Service Senior Underwriter Coordinator and FHA Streamline Verification     Jan 2009 – June 2009

·   Research and fax borrowers 4506-T income tax verification request for audit from the FAST TAX TEAM.

·   Update status in LIS interoffice database.

·   Create Alpha File system for mortgage file that are waiting to be assigned to underwriter and processors per fulfillment date received and to be pulled for REG B review by MA to reassigning to underwriter.

·   Research misplaced files, Reconsideration document that need to go into file and administrative task as needed by all team members in Fulfillment and underwriting.

·   Get Caviars, verify SS#, establish new FHA case# and follow up on FHA/ Government loan that need streamlines.

·   Check for fraud alerts on credit report and have clear by MLS from all three credit bureau.

 

U of M Academic  ManPower (Interim)

Office Administrative Support Specialist                                                                              Dec 2008 – Jan 2009

·   Manually maintain and update classroom size for all students that will enroll in various academic courses for                            fall of 2009 in SAP CRM/Oracle R12 PeopleSoft/HR/SA/Curriculum management/maintain schedule software.

·   Collaborate and gather outline campus classroom plan

·   Delete all curriculums that have been out scope in each professors classrooms at all campus locations.

·   Add and update bill factor for various curriculums for foreign exchange students studying abroad.

·   Add tools and functions that are needed in various classroom locations for students and professors.

Ameriprise –River Source Life (Manpower)                                                                                                                                             

Outbound Customer Service Representative for Retirement Benefits                                   Oct 08 – Nov 08  

·   Outbound calls to follow up with other financial institute for the status of 1035/IRA Annuity Transfers.

·   Call financial directly from interoffice weekly call list

·   Create excel status feedback notes report after each call made in Lotus Notes 7 call center databases.

·   Research, create excel data report with transfer paperwork of processes and procedures data.

·   Faxed or requested other outside financial company’s guidelines.

·   Update and verify if we have received funds in Citrix LANmark or scanned check in DOCX.

·   Research & update financial institute that require their own paperwork from clients before they will rollover funds and process time.

Harvard Maintenance Company (Robert Half)                                                                   

Account Payable Administration Coordinator – (Interim fill in)                                           July 08 – Sept 08

·   Match invoice to purchase order and packing slip

·   Reconcile A/R and A/P expense reports

·   Process and prepare invoices for payment for Billing $10k -$500K monthly billing

·   Track and keep accurate records of expenses and verify charges to P & L each month.

·   Create new purchase order for all location’s needing cleaning supplies.

·   Give purchase orders to Operation’s Director to approve.

·   Create and update pricing discrepancies in Win Team and have approved.

·   Scanned all accounts payable batches process to New York corporate office by account code.

·   Note if it’s cost plus, fix or chargeback/ resale on header when scanning.

·   Go over statement with vendors for invoice that credits, 60 to 120 days aged.

·   Create price changes form for cleaning supplies that are not in Winteam inventory approved.

·   Close all approved purchase order’s once resale and tax items are entered to update G/L.

·   Enter all accounts payable process in “Supply Billing” excel spreadsheet to interface with Dept. G/L

·   Research individual contract billing requirements to set up in the billing system and provide month end and close support to the revenue accounting team in New York office.

·   Meet and greet clients and resources.

United HealthCare Specialty Benefits, Golden Valley, MN    (Randstad)                          Jan 08 – July 08

Project Coordinator for VP and Accounts Sale Management Team Consultant

·   Supported with all team project implemented by VP of department to support field account managers and senior manager’s with clean- up of discontinued product and new product data implemented and uploaded to SharePoint

·   Research customer employee request for supplemental life insurance quotes.

·   Merge Edit documents on SharePoint site as needed for various PMO management and management teams.

·   Create Mail labels or documents for customers and brokers.

·   Assist with client enrollment materials per client request.

·   Create Adobe PDF’s from file manager.

·   Power Audit Team production project

·   Rate and Eligible research project

·   As400 data base to research projects

·   Create excel report to track contact, cost for shipping, and track product ID of company product request by client.

·   Track and assist Insurance Agents with sent out sign contract and product materials to new customers.

 

Target Corporation (Manpower)                                                              April 07 – Jan 08

HR Administrator Assistant to Retention Managers and Project Coordinator for Diversity Recruitment Teams

·   Assistant to Retention Manager and 2 other senior managers with travel arrangements manages calendar, setup team meeting, and interview materials/ schedules.

·   Create and submit Concur ERP System monthly expense reimbursement and run report

·   Create, coordinate and track 3 Program Manages Oracle Concur task for travel and expense reimbursement management in ERP tool.

·   Managers and Leadership Employee’s status and mentor training assignment schedules

·   Support HR Recruiter and all other partnering human resource team members with Planning, negotiate cost with vendors, get approvals, coordinating location with event planners contact national wide various diversity teams within organization.

·   Updating SharePoint Site Calendar for all Diversity events and Job Career Fairs.

·   Schedule manager weekly, monthly and quarterly status with team.

·   Order supplies and coordinate materials for all team recruiting events Project.

·   Coordinate and ship all materials need for recruiters hosting Career Fair exhibits.

·   Reach out to external vendor locations and negotiate cost with exhibit representatives for all “Diversity” career job fairs setups and floor planning layouts.

·   Handle all department registration for most of department event’s and conferences.

·   Talley diversity teams resume documents and enter count in “Brass Rings” for recruitment database.

·   Handle all department technical issues with helpdesk (TREO & system issues).

·   Assist manager in Coordinating “Mentor and Mentee” program for all Target location.

·   Special Research Projects and create excel tracking report for census of Diversity Historical Colleges, Curriculum, and Degree Programs for Regional Field Managers.

·   Purchase, order, track and audit all promotional materials for packets for interns and events.

 

 

ADDITIONAL EMPLOYMENT HISTORY:

·   Administrative Assistant and Training Setup trainer, Oracle Corp, (Manpower), MPs, Oct 06 to March 07

·   Interim Executive Administrative Assistant, Target.com (Manpower) Aug 06 to Sept 06

·   Equipment Operator 1 Analyst Lead for Commercial Customers Lockbox, Wells Fargo Operation, Aug 06 to Feb 07

·   Med-Surge Nurses Clinical Staff Coordinator, Regency Hospital Co., (Randstad direct hire, Feb 06 to July 21, 06

·   BC/BS Medicare Claims Customer Service Rep for Gillette Hospital (Office Account Team), Sept 05 to Dec 05

·   Client Accounts Payable Administrator, Cummins Inc., Contractor (Placement Pros/Randstad), Oct 05 to Nov 06

·   PT Evening CSR/ AR and Office Manger to, Farmers Insurance Agent, Golden Valley, MN, June 2004 to Feb 05

·   PT Evening Medical Receptionist/AR, Brook West Chiropractic Clinic, Brooklyn PK, MN, Feb 2002 to Oct 04

·   Senior Client/Customer Service Coordinator Rep, Menasha Corporation, Brooklyn PK, MN, April 00 to Feb 02

·   Placement Senior Recruiting Specialist, Reliant Employment Group, Brooklyn PK, MN, Jan 98 to April 00 

·   Onsite Resource Project Manager/Mortgage Title Doc Custody Vault, Norwest/ Wells Fargo Dec 97 to Nov 98

·   Business Administrative Assistant Little & Company Design, MPs, MN, March 95 to July 97

·   Business Administrative Assistant, Education Alternatives, Inc., Bloomington (Pro Staff), MN, March 94 to March 95

·   Accounting Clerk/Collection-Prime Source Building Products Contractor, (Pro Staff) MPs, Dec 93 to Nov 94

·   Executive Lobby Administrative Assistant to Grain Brokers - ConAgra Grain Co (Peavey Co), Oct 90 to Sept 93

·   Evening & Weekend Staff Coordinator & CNA, Help Network Nursing Service, MPs, MN, July 90 to Dec 97

·   JKA Medical Receptionist & A/R (to Dr. Christopher Foley & Associated Internist, March 87 to April 89

·   AP/AR and Patient Collections, JKA Doctor’s Management and Billing, St. Paul, Nov 86 to March 87

·   Ebenezer Caroline Transitional & Rehab Center NOC C.N.A, TMA & PT Weekend Nursing Staffer Oct 86 to Dec 97

·   Death Claims Underwriting (Today personnel contractor) at Luther Brotherhood, MPS, MN Aug 83 to Oct 86

·   Evening and Weekend Dietary Aide/ and C.N.A Midway Manor Nursing home June 1979 to Aug 1983

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